Cabin Crew Initial Training & In-Flight Operations

Syllabus

1. M01

   The Cabin Crew Profession

   • 1.1The role and responsibilities of cabin crewIn preparation
   • 1.2Aviation regulation, attestation and crew documentationIn preparation
   • 1.3Airline culture, grooming and professional standardsIn preparation
2. M02

   Aircraft & Cabin Systems

   • 2.1Cabin layout, zones and crew stationsIn preparation
   • 2.2Doors, exits, slides and armed/disarmed operationIn preparation
   • 2.3Galley, lavatory, water and waste systemsIn preparation
   • 2.4Cabin lighting, interphone and communication systemsIn preparation
3. M03

   Passenger Handling & Service

   • 3.1Boarding, seating and cabin preparationIn preparation
   • 3.2Passengers needing special assistance: PRM, UM, expectant mothersIn preparation
   • 3.3In-flight service standards and techniquesIn preparation
   • 3.4Managing conflict, fear of flying and difficult situationsIn preparation
4. M04

   Crew Coordination & Communication

   • 4.1Crew resource management for the cabinIn preparation
   • 4.2The pre-flight briefing and crew chain of commandIn preparation
   • 4.3Standard phraseology and public address announcementsIn preparation
5. M05

   The Airline Career

   • 5.1How airline cabin crew recruitment worksIn preparation
   • 5.2Assessment days, group exercises and interviewsIn preparation
   • 5.3Line training, checks and career progressionIn preparation